Contact voor verenigingen

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Contact

Direct contact
for board members of associations & member organizations

info@nikki.nl

+31 345 745 980

Watermolenweg 6B, Geldermalsen 4191 PN

Frequently asked questions NIKKI-Contribution

NIKKI-Admin FAQ

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Frequently Asked Questions (FAQ)

Questions about collecting contributions for associations

What does it cost the association to
working with NIKKI?

To prevent the association from receiving a high invoice, we looked for a solution that suits the Dutch volunteer. NIKKI is therefore free for the association.

So how does NIKKI make money because of this
to be able to continue offering services?

We distinguish three groups of athletes: a group that pays the contribution at once, a group that is financially unable to do this and that we refer to the appropriate authority, and a group that prefers payment in installments. When paying in installments, service costs are added to the contribution. In concrete terms, this means that NIKKI subsidizes itself with these service costs, which are charged for the administrative processing of the instalments. Of course, clubs are free to cover these costs if necessary.

As a club, when will I receive my
contribution fees?

Current customers receive their cop weekly basis.

How does NIKKI deal with the hustle and bustle that
Sports link brings with it?

Personal contact is very important to us. To cope with (future) hustle and bustle, NIKKI uses a “bell bot” that supports our call team and informs members (in advance) about the various payment options. If there is a need for direct contact, this is of course possible daily, from Monday to Thursday from 8:30 to 21:00, on Friday from 09:00 to 17:00, and on Saturday from 09:00 to 13:00.

How much time do I spend as a club to work with
NIKKI collaborating?

NIKKI will take care of you as much as possible, our experience shows that fifteen minutes a week should be more than enough, sometimes there are questions that we cannot answer, these come to your personal to-do bin in “My NIKKI”. If you take the time to do this every week, this remains manageable.

Do you send an invoice/mailing to the
club (or to JeugdFonds Sport & Culture)?

NIKKI sends a reminder to the member to remuneration/to pay a contribution. We then receive approval from the member with an application number, which we provide back to the association. They check whether the amount has been received into their account and communicate this to us via a task. We do not send invoices to the member ourselves; they must request them from the association. When it comes to a physical pass (for example, the U-pass or Stadspas), we ask the member for a photo of both the front and back of the pass. We will forward this photo to the association, which informs NIKKI about the amount that has been deducted from the card. We register this amount as payment in NIKKI and collect the remaining amount of the contribution if necessary.

What about the AVG legislation? Can I
just get rid of my member information
giving to a third party?

AVG is very important; together, we sign an AVG document declaring that we will only collect the contribution with the information of your members. You also have an AVG agreement with Sportlink.

Do you have any references that I can?
approach? Any current customers in the
neighborhood.

Of course, NIKKI now has national coverage so there is always an association nearby. Contact details can be shared upon request with the association's agreement.

How do you reconciling payments?

Every week, you can visit”My NIKKI“view the payment specification, which lists all payments for that week. In cooperation with Sports link However, we are working behind the scenes to make this process even easier for you in the future using the API.

Can I also collect more money than
only contribution fees?

Sure! NIKKI collects all outstanding amounts, from sanctions to the volunteer evening. You need to register it in Sports link, after which NIKKI collects the outstanding amounts.

Can there be others (more/less)
time limits are set greater than 10
deadlines?

No, based on our experience, we have learned that the lower the amount, the better the payment behavior. Allowing your members to pay the amount in (lower) installments actually makes it easier for those who have trouble with it. This is in contrast to, for example, 4 (higher) terms. In addition, we experience that our customer clubs have an average of around 80-85% of the annual contribution in their accounts for the month of December, partly thanks to the one-off payments at the beginning of the season. In addition, the 10 terms match the sports season nicely.

What happens if someone doesn't pay
with NIKKI?

Of course, it is possible that there are members who, despite repeated reminders, do not pay. After a period of 3 months, we will send a final reminder. You will receive a list of the people concerned from your relationship manager, who will be forwarded to the collection agency after approval CollectMasters BV.

Are there any costs for us when
it runs through CollectMasters?

No, there are no costs for the club either. Collect Masters works on a “no-cure no-pay” basis and (only) the statutory collection costs and (any) interest are charged to the member who has to pay.

We work with direct debits,
can NIKKI also process this?

NIKKI itself does not work with direct debit, but we can monitor the deposits for you. We consciously choose our services only with iDEAL to offer. This way, the money that comes into your account is actually yours. No withdrawals afterwards, no surprises.

What happens if my membership base doesn't
is up to date?

By actively approaching your members, we will proactively clean up your membership base. Additional information is added/modified when members provide it, for example. Members who have unsubscribed but are still wrongly in the system usually report and are processed correctly. As a result, you will never pay too much to the union.

What do I do with members who are halfway
entering the year?

You process these members into Sports link, after which NIKKI will pick up the outstanding posts. We will contact the member and offer installment payments for the remaining season.

Can I change data myself in My
Nikki/SportLink

You remain leading as a club, for example, if you want to apply a discount, you give it through a task through our system, which is then processed by us.

What do you need from us to get from
start collecting?

First of all, we always schedule a personal meeting with you. In this conversation, your relationship manager will review all your policies with you. After setting up a timeline and completing your list of members, NIKKI can get started. However, this happens provided that your members are properly informed about the cooperation with NIKKI in advance. This ensures that the start-up runs more smoothly.

What else do I need to do as an association?

You ensure that the member list is filled correctly, NIKKI does the rest. Your position for you as treasurer and club member will be fun again.

How do we provide an overview of our
members and the contributions due to?

Through an API link with Sports link.

How do we communicate the collaboration
with NIKKI to the members?

We can provide you with ready-to-use texts for your website. Our experience has taught us that it is essential to inform members properly in advance.

Can you name the outstanding members of
also approach last season?

Of course! In principle, we can be live within 1 week; we can still collect all outstanding posts based on your wishes.

Are there any collaborations with NIKKI
also hidden costs somewhere, such as
other instances occur frequently?

No, with NIKKI, there are no hidden costs. The entire process has been set up to unburden your association completely free of charge. From reading to telephone contact, from sending letters to sending reminders via email, we do not charge any extra costs.

Am I bound by a contract like
other agencies?

No, at NIKKI, we work with an agreement that only describes the agreed cooperation and activities, without setting a specific term. In case of dissatisfaction, both parties can decide to terminate the cooperation without further consequences. This encourages us even more to ensure that you remain satisfied with working with NIKKI.

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Frequently Asked Questions (FAQ)

Questions about
financial administration

How does the implementation process start?

It all starts with an onboarding interview. During this conversation, you will meet your personal relationship manager, who will discuss the specific needs of your association with you and collect all the necessary information to start setting up your financial administration.

What kind of services does NIKKI offer on the
area of financial administration?

We offer a wide range of administrative services, including purchasing/selling invoices, preparing payments, processing bank and cash statements, general auditing, drawing up annual balance sheets and reconciliation.

Optional services may also be available, such as: Payroll administration, grant applications, contribution collection and invoice preparation (Sponsor invoices, sanctions and others).

If you have any wishes/needs that are not found on this brochure, you can always feel free to contact us. For other wishes, we will always be able to do internal research to see if we can still unburden you.

What happens to the previous financial year?

We'll start by cleaning up the previous financial year's figures. Our experts make a thorough analysis of previous years and draw up a starting balance sheet. Any arrears are also processed, so that your administration is back in order.

Do I have to do anything for the bank connection?

Together with you, we will set up AFAS' all-in-one platform SB+ so that your administration is processed efficiently. We also provide a bank link, so that bank transactions are automatically processed in the administration. This saves you a lot of time!

What is customer acceptance and why
is it necessary?

Customer acceptance is an important step in ensuring successful cooperation. This means that we take into account the sanctions regulations for financial institutions. To do this, we need a number of documents, such as the verification of the UBOs (Ultimate Beneficial Owners), ID cards of all directors, bank statements and financial statements for the past three years.

What are the optional services that I offer
can decrease?

In addition to the standard services, we also offer optional services such as payroll administration, subsidy applications, contribution collection and the preparation of sponsor invoices, sanctions and other invoices. Do you have other wishes? Let us know, we'd love to think along!

What happens to payments?

We prepare payments for you, but the board always remains responsible for the final approval and execution of payments. We also help you process bank entries in the correct ledger account and check ledger accounts for errors and risks.

Direct contactfor board members of associations & member organizations

Questions about collecting contributions for associations

Questions aboutfinancial administration

Direct contact
for board members of associations & member organizations

Questions about
financial administration