What do you do with a non-paying member?

At NIKKI, we treat non-paying members directly with personal contact and offer support in case of financial difficulties. We strictly follow the policies of an association for a solution-oriented approach, thereby promoting the engagement and satisfaction of our members.

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Why don't members pay?

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There can be several reasons why a member does not pay their contribution. These reasons range from financial difficulties to personal situations. Here are some of the common causes:

1. Financial Issues: Financial problems are one of the most common reasons why members don't pay their dues. Members may lose their jobs, have unexpected medical costs, or experience other financial burdens. These situations make it difficult for them to meet their payment obligations.
2. Forgot to Pay: It often happens that members simply forget to pay. In busy daily life, it can happen that a payment is overlooked. This is usually an easy problem to solve by sending a reminder or contacting us in person.
3. Dissatisfaction with the Association: Sometimes dissatisfaction with the association itself can be a reason for non-payment. This may be due to dissatisfaction with the services provided, communication problems or other issues within the association. It is important to take this feedback seriously and try to resolve the issues to satisfy the member.
4. Personal Circumstances: Personal circumstances such as health problems, family circumstances or relocation may result in members not paying their dues. These members often have different priorities or obligations, so that the payment of the contribution falls into the background.

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Our approach to non-paying members

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Personal contact

At NIKKI, we believe in the power of personal contact. As soon as we notice that a member has not paid, we will contact you by phone. This helps us better understand the situation and allows the member to discuss any issues with us directly.

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Help and support

If it appears that the member is having financial problems, we provide support by referring them to the appropriate authorities that can help. We want to make sure that each member gets the help they need.

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Association policies

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It is important to follow the association's policies at all times. This ensures clarity and consistency in our approach. Our policies include:

• Clear policies Members are informed about the cooperation with NIKKI and what agreements have been made.
• Reminders: We send timely payment reminders to help members stay up to date with their obligations.
• Solution-oriented: We are always looking for a solution that works for both the member and the association.
• Personal contact: At NIKKI, we have a call team available from Mon/Thu 08:30-20:00, Friday 08:30-17:00, Sat 09:00-13:00 to support members with questions about the contribution.

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Conclusion

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Dealing with non-paying members requires a careful and empathetic approach. By offering personal contact and support, we can often come to a satisfactory solution. With a personal and solution-oriented approach, we ensure that every member feels heard and supported. Together with the association, we are building a strong and engaged community.

Are you curious about the options for having NIKKI take care of your contribution collection? Click here to read more about NIKKI's contribution collection process or contact us!