Helpdesk employee - Part-time/full-time
Are you solution-oriented, customer-friendly and do you love helping others? Then this position as a helpdesk employee at NIKKI is for you!
At NIKKI, we ensure that paying contributions for sports clubs is smooth and easy. We support sports clubs and their members throughout the Netherlands with innovative solutions and excellent service. Our goal? Unburdening treasurers and increasing the ease of payment for members. Do you want to be part of this team? Then read on!
What are you going to do?
As a helpdesk employee at NIKKI, you are the first point of contact for questions and support. You play an important role in ensuring customer satisfaction and keeping our processes running smoothly. Your tasks include:
- Answering questions by phone and email about payments, memberships and our system.
- Accurate processing of customer data in order to contribute to the optimization of the processes.
- As a helpdesk employee members with more complex issues come to you by email or phone, which you know how to handle in a friendly, customer-oriented way.
- It's you business card of the company, for members, customers or potential customers.
With your service-oriented attitude and eye for detail, you ensure that our customers feel heard and helped. As a helpdesk employee, you are the one who looks beyond the standard range of tasks and makes an essential contribution to keeping our processes running smoothly. You remain critical and attentive to help people in the best possible way!
What do we offer you?
At NIKKI, you get the opportunity to work in a dynamic environment where growth and collaboration are key. What can you expect?
- Flexible working hours so that the position fits your schedule perfectly: part-time (at least 3 days) or full-time. Between 8:00 a.m. and 5:00 p.m.
- An appropriate salary based on your experience and age.
- Training and guidance so that you can further develop your skills.
- An informal and collegial working atmosphere with room for fun and development.
- Working in an enthusiastic and young team that works together every day to make NIKKI successful.
Who are you?
We are looking for someone who fits into our informal but professional culture. Do you recognize yourself in the points below?
- You are proactive, have strong communication skills and have a solution-oriented and customer-oriented attitude.
- You work accurately and have an eye for detail.
- You are a team player, but you can also function well as an independent point of contact.
- Experience in a similar role is a plus, but enthusiasm and eagerness to learn are more important.
- You are at least 18 years old and available at least 3 days a week.
- You have at least an MBO 3 diploma or a HAVO diploma.
- As a team, we are not only looking for a colleague, but also a stable force that contributes to our growth and continuity.
As a team, we are not only looking for a colleague, but also a stable force that contributes to our growth and continuity.
Why NIKKI?
At NIKKI, you work in an environment that makes a difference. With our flexible and committed team, you contribute to the success of sports clubs and their members on a daily basis. Together, we are building a future where ease of payment comes first, and you play a key role in that.
Appropriate salary based on your experience and age.
